Return and Refund Policy

Thanks for shopping at SandPuppy Store.

If you are not entirely satisfied with your purchase, we are here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for return, your item must be in good condition and return reason must have mentioned. Also packaging should be proper at the time of return.

Your item needs to have the receipt or proof of purchase.

To return the item please mail details to [email protected]


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product(s), please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service email- [email protected]

Shipping Policy:

SandPuppy is not liable for any delay in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 (seven) working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be made at the address of the buyer as mentioned at the time of order.

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 4 (Four) working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to the courier company/post office norms.

The approximate shipping and delivery time may vary from destination to destination. SandPuppy makes no warranties for a specific delivery date unless so specified in the product description.

Contact Us:

For any query, return, replacement, shipping or refund please mail details to [email protected] or call us on +91 7767813666

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